Why Is My Internet So Slow at Home? (And How to Fix It Without Calling a Technician)

You're working from home, trying to join a Zoom call or stream a movie—and everything buffers. Again. You’ve paid for high-speed internet, but it feels like you’re using dial-up. If you're dealing with slow internet at home, you're not alone.

As a trusted IT support provider in Melbourne, we get this question every week. Here's a simple, jargon-free guide to help you troubleshoot and speed up your connection—before you even think about calling your ISP or an IT technician.

Common Reasons for Slow Internet at home(with Real-Life Fixes)

1. Too Many Devices Using the Same Network

Real-life example: Your kids are on YouTube, your partner’s watching Netflix, and you're trying to work on a video call. That’s three heavy users at once.

What to do:

• Disconnect unused devices like tablets or smart TVs not in use.

• Set limits on video quality (like 480p for YouTube on mobile).

• Consider upgrading your internet plan if this is a daily issue.

2. Your Wi-Fi Router Is in the Wrong Spot

Real-life example: Your router is tucked behind the TV, in a cupboard, or near a thick brick wall. Wi-Fi hates that.

What to do:

• Place your router in an open, central spot—ideally eye-level.

• Avoid corners, metal surfaces, or appliances like microwaves.

• If needed, invest in a Wi-Fi extender or mesh network.

3. Your Router Is Outdated

Real-life example: You're using a router your ISP gave you 6 years ago. Technology—and speed—have changed.

What to do:

• Upgrade to a modern dual-band or tri-band router (supports more devices and stronger signal).

• Look for models that support Wi-Fi 5 (802.11ac) or Wi-Fi 6.

4. You’re Using Too Much Bandwidth Without Realising It

Real-life example: Your PC is syncing to Google Drive and Windows is downloading updates—while you’re trying to stream music.

What to do:

• Pause cloud syncs or software updates during work hours.

• Turn off auto-play for videos on websites and social media.

5. You May Have Malware or Background Apps Eating Bandwidth

Real-life example: That slow internet may not be the internet—it might be hidden apps or viruses draining your speed.

What to do:

• Run a malware scan using tools like Malwarebytes (free version is fine).

• Check for background apps using Task Manager (Windows) or Activity Monitor (Mac).

When to Call an Expert (Like Supercheap IT)

If you've tried the above and your internet is still slow, it might be a deeper issue with:

• Network interference

• Router misconfiguration

• Faulty cabling or wall ports

• Outdated firmware or settings

• Or even ISP-level throttling

We offer remote IT support for just $120/hour and onsite service across Melbourne for $150/hour—no weekend surcharges, no hidden fees.

Final Thoughts:

You don’t need to be tech-savvy to improve your internet speed. With a few small changes—like moving your router or disconnecting unused devices—you can often see a huge improvement. And if that’s not enough, we’re just a call away.

📞 Need Help?

Supercheap IT is Melbourne’s friendly, affordable solution for home IT issues—including slow internet, Wi-Fi setup, and more.

📍 Local support | 💻 Remote service | 📞 Book now: supercheapit.com.au